AirHelp.More than compensation.A complete travel companion.
We're innovators in travel tech who help millions of passengers get the support they deserve, right when they need it most. We're here for the whole journey, not just the destination.
Our story
A world of better travelfrom one simple belief.
It all started with the core idea that every passenger deserves a good travel experience. More than a decade later, we help millions of travelers worldwide track flights, protect trips, and claim the compensation they’re owed — with smart technology and real people fighting their corner.
“Every passenger has the right to a positive travel experience. Our talented people and AI-powered tech make that a reality.”
AirHelp CEO, Tomasz Pawliszyn
What is EC261?
Regulation (EC) No 261/2004 is a European Union law that protects air passengers in the event of denied boarding, flight cancellation or long delay. It applies to all flights departing from an EU airport, and to flights arriving in the EU operated by an EU carrier.
Depending on the flight distance and the length of the disruption, you may be entitled to between €250 and €600 per passenger — regardless of the ticket price.
Your rights at a glance
The regulation guarantees a set of rights whenever your flight is significantly disrupted.
Financial compensation
€250 to €600 per passenger for delays of 3 hours or more at arrival, cancellations and denied boarding.
Right to care
Meals, refreshments, communication and — where necessary — hotel accommodation while you wait.
Refund or re-routing
If your flight is cancelled you can choose between a full refund and an alternative flight to your destination.
Right to information
Airlines must inform you of your rights at the airport when disruptions occur.
How compensation works
From check to payout in four straightforward steps.
Check eligibility
We verify your flight against EC261 criteria: route, distance, delay length and circumstances.
Confirm your details
Review your personal and flight information on your personalised claim page.
Provide payout details
Enter your bank account details on a secure, distraction-free page.
Receive your money
Once the airline pays, the compensation is transferred directly to your bank account.
Frequently asked questions
Ready to claim your compensation?
It takes less than three minutes to confirm your claim details and prove your ownership.
Check compensation