Privacy Policy
Last updated: January 23, 2024
This Privacy Policy explains how EC-261 Official Compensation collects, uses and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Data we collect
We collect the personal data you provide to confirm that the compensation claim shown to you belongs to you: identity details, contact details, flight information and payout details needed to verify your entitlement and pay your compensation.
2. Why we process your data
We process your data to verify your identity, confirm that you are the rightful beneficiary of the claim, establish that you are authorised to receive the compensation and transfer the payment to your account.
3. Your rights
You have the right to access, rectify, erase, restrict and port your personal data, and to object to processing. You may lodge a complaint with your national data protection authority.
4. Data retention
We retain your data only as long as necessary to complete identity verification, process the payout and meet statutory retention obligations.